📦 Product/Commerce 📚 Knowledge & Training

Internal Knowledge Search

Best knowledge lives in people's heads or buried in folders nobody can find. New hires take months to get up to speed.

In Product/Commerce

Who uses it

Customer service and operations teams

Typical documents & data

Product specs, return policies, supplier info, shipping guidelines, FAQs

Implementation Tiers

🏃

Quick Win

1-2 hours to set up

Upload your key documents to an AI tool. Ask questions in plain language and get answers with source links instantly.

Tools: AI assistant with file uploads (e.g. Claude or NotebookLM)

Expected Result: Find information in seconds instead of searching for 15+ minutes

🔧

Proper Project

4-8 weeks

Build a centralised knowledge base with AI search. Covers documents; SOPs; project history; potentially emails and chat. Anyone can ask questions and get accurate answers.

Tools: Knowledge base platform with AI (e.g. Notion AI or Glean)

Expected Result: Consistent answers regardless of who you ask. Onboarding time cut 40-50%.

🎯

Strategic Build

3-6 months

AI captures knowledge as it's created — meetings; project learnings; process updates all searchable. Gaps identified automatically. Expertise preserved permanently.

Tools: Custom knowledge platform with integrations

Expected Result: Knowledge becomes a compounding asset. No single points of failure.

Problems This Solves

👥

People problems

Stop losing knowledge when people leave

Your best expertise lives in people's heads. When they leave - or just go on holiday - that knowledge becomes inaccessible. Every departure sets you back.

📋

Drowning in busywork

End the "where's that document" hunt

Hours wasted searching for files; policies; past decisions. People interrupt each other constantly asking questions that have been answered before.

Ready to implement?

Take our diagnostic to see how this fits with your other priorities, or book a call to discuss implementation.

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