🏗️ Heavy Industry 📝 Content & Communication

Customer/Client Communications

Inbox is full of delayed responses. Updates take forever to write. Clients notice when you go quiet.

In Heavy Industry

Who uses it

Project managers and client liaisons

Typical documents & data

Progress updates, variation notices, delay communications, completion reports

Implementation Tiers

🏃

Quick Win

Immediate

Use AI to draft client emails and updates. Feed in context; get a draft in seconds; edit and send. Works for status updates; meeting summaries; follow-ups.

Tools: AI assistant (e.g. ChatGPT or Claude) or built-in email AI

Expected Result: Email writing 50-70% faster. Faster response times across the board.

🔧

Proper Project

4-6 weeks

AI connects to your project and client data. Updates draft automatically based on real status. You review and send. Tracks who's heard from you and who hasn't.

Tools: No-code automation + CRM integration + AI drafting

Expected Result: Every client gets timely updates. Communication quality consistent. Nothing falls through cracks.

🎯

Strategic Build

3-6 months

AI manages the full communication lifecycle — knows contact history; drafts proactive updates; flags relationships going cold; tracks sentiment over time.

Tools: Custom client intelligence platform

Expected Result: Client relationships managed systematically. Retention improves measurably.

Problems This Solves

🐌

Can't keep up

Respond to clients before they have to chase you

Your inbox is a graveyard of "I'll reply to that later". Clients notice the silence. Relationships suffer because you're too busy to communicate properly.

🎯

Flying blind

Know which clients need attention before they tell you

You find out clients are unhappy when they complain—or leave. No early warning system means you're always reacting instead of preventing.

Ready to implement?

Take our diagnostic to see how this fits with your other priorities, or book a call to discuss implementation.

Take Diagnostic Book Strategy Call